FAQ

How to Buy

When do I have to pay for my bike?

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A deposit of $29 reserves your bike today. Then, pay the rest when your bike is ready to ship this summer.

What payment methods do you accept?

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We accept all major credit cards, Apple Pay, and Google Pay. We will also have a payment partner such as Affirm or Klarna when the bikes are ready to ship.

Do I have to pay extra with an Affirm or Klarna-type payment provider?

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That’s between you and them. But depending on the payment terms you two work out, your interest rate could be 0% with payments less than $30 per month.

Will I be charged sales tax?

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Bikes shipping to addresses in Florida will be charged relevant sales tax.

What are the shipping costs?

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We don’t charge for shipping. All the shipping costs are covered by us.

What areas do you ship to?

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Anywhere in the United States.

How do I track my order?

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We will send you a tracking number when your bike is ready to be shipped.

Bike Features

Do I need to assemble my bike when it arrives?

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Nope! Your bike will be 99% assembled when it arrives at your door.

Does ROKiT Fortezza have gears?

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Yes! The Fortezza is a 7-speed e-bike.

What kind of standard equipment does my Fortezza come with?

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You’ll have integrated lights, a comfortable saddle with suspension seatpost, disc brakes, and a rear cargo rack, and not to mention, a 500 watt (750 peak watts) electric motor!

Do e-bikes require maintenance?

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E-bikes require the same basic maintenance as a regular bike, so not to worry. To keep it tip-top, you can follow these tips:

- Keep your battery charged so you’re never caught without some juice.

- Make sure your chain is kept clean and lubed.

- Check your brakes regularly by giving the levers a squeeze.

If that’s not enough, email us at support@rokitebike.com, or visit your local bike shop and they will be happy to help.


Do e-bikes work in cold weather and rain?

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E-bikes work in all weather conditions, but like any other bike ride, we suggest using caution.

How does Fortezza do on hills?

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They’re MADE for hills. The comfort-first riding position and 7-speed drivetrain with pedal assist lets you say goodbye to sweaty up-hill rides. Whether you’re traveling through rough terrain, or riding up a hill, Fortezza helps you conquer any challenge without a worry.

What is Pedal Assist?

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Pedal Assist is a feature on your e-bike that helps you pedal more easily with a power boost from your e-bike’s motor. As a result, you’ll be able to ride uphill with less effort and get from point-to-point much faster!

How do I charge my battery?

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You plug it in! A charger similar to that used to charge a typical laptop computer is included with your bike. Plug one end to the battery, the other into any standard wall outlet, and you’re all set.

How long does the battery take to charge?

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The bike takes 4 hours to charge fully with our speedy adapter.

How far can I go on a single charge?

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Up to 45 miles.

Can I charge the battery by pedaling?

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Your battery can only be charged when plugged into an outlet.

What is the weight of a ROKiT Fortezza e-bike?

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The Fortezza weighs approximately 50 pounds. Please note that your e-bike’s actual weight may vary slightly from this estimate due to manufacturing variances.

Will I be able to get replacement parts and service in the future?

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Yes we will be offering replacement parts.

Parts & Accessories

Can I customize my bike by adding or removing parts?

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Of course, it’s your bike. While every ROKiT EBIKE comes with some accessories out of the box, your bike is fully capable of supporting other accessories. It’s also ready with bolts to take a water bottle cage.

Can I carry items or passengers on my bike?

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ROKiT Fortezza comes with a rear rack so you can transport small items and bags. If you’re going to add a baby seat, make sure you it’s installed properly so your mini-me is safe.

Can I replace my bike seat?

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If you want to use a different seat, this can be easily removed from the seatpost and replaced with a different model and an allen wrench.

Company Information

How can I contact ROKiT Made?

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You can email us at support@rokitebike.com and one of our team members will respond within 24 hours, Monday through Friday.

I own a bike store. How can I carry the Fortezza?

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You can email us at support@rokitebike.comor tap the link below to fill out your information so we can reach out to you. 

Dealer Inquiries

Returns and Warranty

What is your return policy?

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We have a 30 day return policy.

What is covered by ROKiT EBIKE's warranty?

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We offer a full 2 year warranty on the entire bike in the unlikely event that something goes wrong.

Can I buy a used e-bike?

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ROKiT EBIKE sells NEW bikes only.

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